How does shipping works:
On the way to the customer: We offer overnight and ground shipping options. Customer pays for shipping both ways. Exact rates will be calculated at check out.
Return shipping:
We will enclose a return shipping label
A tool should be dropped off by the date and time displayed on the contract.
What happens if a tool breaks or quits working while I am renting it?
UCG Underground Supplies LLC inspects each piece of equipment prior to each rental and should be in good working order. If you experience problems with the tool while renting it reach out to our customer service.
What do I need to rent a tool?
You need your driver’s license or a government-issued photo ID and a payment for the rental upfront plus a security deposit.
What If I need to keep my equipment longer?
Please reach out to our customer service.
When you keep the equipment longer, we will add the additional time and charges to your contract and credit card.
Can I make a reservation for a tool?
Tool and equipment rentals are on a “first come, first serve” basis, so there are no advanced reservations available.