Built on Customer Service
UCG HDD, an innovative and unique service company, was built from the ground up in 2005 with a focused dedication to delivering the best customer experience in the horizontal directional drilling business.
Our attention to customer service has created the financial strength, internal growth and extensive resources that enables UCG HDD to deliver the industry’s premier combination of repairs, service, selection, support and value for our customers.
Innovation Focused on Customers
We have experienced the problems contractors face every day. We’ve felt frustration over broken equipment, the suffered losses from downtime and interrupted schedules. We realize the challenges of meeting budgets and controlling costs. To help contractors, we pioneered repairing underground locating equipment, considered non-repairable in the past – a first for the industry.
Instead of the time and cost of replacing broken transmitters with new ones, transmitters repaired by UCG HDD keep the project going and on budget saving drillers millions of dollars. That’s innovation focused on customers.
Our immediate response, expert repair work accompanied by our warranty and swap out options make our repair services a must have for directional drilling contractors.
Experienced Engineers: Professional, Published, and Patented
UCG HDD’s team of professionally trained engineers brings more than 165 years of combined experience to offer precise service and support to our customers.
With proven expertise in a variety of technical specialties including navigation, air traffic control and landing systems, telecommunications, radiomonitoring and radiolocation, our engineers are pioneers in delivering the best solutions for our customers.
Global Reach – Personal Service
UCG HDD has more than 1,000 satisfied customers throughout the United States and across the globe. We are proud of the long-term relationships we have established.
Even with the tremendous growth we have experienced over the years, when a customer calls our office they immediately reach a professional member of our team who knows and understands the business for fast, accurate service.